support

Every product by Selectify is individually designed, made to order, and printed in the USA. No prior skills or specialized knowledge are required to create something extraordinary, but for an optimal experience customers, are encouraged to familiarize themselves with the information below.

PLACING AN ORDER:

Explore the relevant options and select a product in one of the available configurations. Add the item to cart and follow the instructions on your screen to place an order. Ensure you submit your personal, shipping, and payment details correctly during checkout. After the payment has been processed, you will receive a confirmation e-mail containing details of your order. Refer to that information for your Order #, which will be required when submitting the images for your personalized design. All details can also be found in the “My Account” section, which will be available if you decide to sign up for an account.

IMAGE SUBMISSION:

Get your pictures ready and follow the link below: https://selectifyshop.com/submit-your-images/

To use the “Drag and Drop” function, click and hold an image in your computer’s folder or desktop, move it into the designated upload box on the page, and release your mouse button. The website will automatically start uploading the image. Alternatively, click “Choose Files”, select an image from your device or cloud storage, and confirm your selection. You can upload more than one image at a time, but doing it in small sets or batches is recommended for optimal results. Please be patient and allow for the process to complete without interrupting it. Stay on the page and make sure to not refresh or close it, because any progress might be lost. If you encounter any unexpected errors, check your internet connection and try again. The upload progress of each individual image will be displayed on your screen, along with a corresponding thumbnail and title. Use this opportunity to double-check your submission and upload only as many pictures as you selected to include in your order during purchase. When you’re done, press “Submit”, and a message confirming that your submission has been successful will appear!

You can also submit your images with WeTransfer, Google Drive, Dropbox, or with a Shared Album from Apple Photos. If you prefer any of these methods, contact info@selectifyshop.com to discuss your options.

IMAGE REQUIREMENTS:

Accepted file formats are: .jpg, .jpeg, .png, .bmp, .heic, .heif, .heics, .heifs. Video files in any format are not accepted.
You are free to submit any images that you would like to include in your collage, as long as they do not infringe any laws, third-party copyright, trademark, or other intellectual property rights. You are also not limited by any file size requirement, but to ensure the best print quality possible, it is recommended to use images with high resolution whenever possible and to avoid heavily compressed, pixelated, blurry, or low-quality pictures, as they could affect the final appearance of your product. Generally speaking, the better the quality of the images, the better the outcome, but sometimes the moment or emotion captured on camera is much more valuable than the appearance, so use your own judgement. Keep in mind that you will be contacted if an image doesn’t follow the recommendations.

DESIGN AND PRODUCTION:

Work on your order will be initiated immediately upon receiving the image submission, and all efforts will be focused on providing you with a preview of your custom design within the next 5 business days. Items will be printed only after your approval of the preview and clear permission to begin production have been received.

DELIVERY:

All orders from https://selectifyshop.com/ include a free standard delivery within the US. Express shipping is available for an additional fee, and customers can upgrade their order during checkout. Delivery dates will be estimated by the shipping company once production has been completed. Customers will then receive a tracking number that they can use to follow the movement of their package to its destination.

CANCELLATIONS:

Every order can be canceled, provided it hasn’t been processed or shipped yet. To request a cancellation, please contact support@selectifyshop.com with your order number and cancellation request. If the request is made prior to submitting your pictures, you may qualify for a full refund. However, if work on your design has already started, only a partial refund may be approved. If an order has already been processed or shipped, it may no longer be possible to cancel it.

RETURNS AND REFUNDS:

Given the personalized nature of the products, returns are not accepted. In addition to the cases presented in the previous section, refunds may be requested only if the customer has received an incorrect, defective, or damaged item, for which they must present a photo or video evidence and the corresponding order details within 14 days of delivery. To submit a refund request for assessment, please contact support@selectifyshop.com with the necessary information and files. If the complaint is considered valid, you will be notified whether a replacement of the received item or a refund can be provided. Approved refunds will be issued to your original payment method within 5-10 business days.

COMMUNICATION:

Any visitor can use the dedicated contact form on the website for outgoing communications with Selectify, but customers and registered users will receive messages to the email address provided during checkout or registration. It is the responsibility of the recipient to make sure they regularly check their inbox (including the spam folder).

If you have any questions or need additional information, please use the contact form.